30 days Policy J
Petite.shoes values your satisfaction, so if you are not happy with your purchase, simply return your items for a refund or FREE exchange. Our return policy is 30 days. Returned shoes must be in their original condition and original packaging with tags and soles Must be intact (No exceptions) and must be in original box & retail box cannot be used as the shipping box. Please ensure that you step on a carpet when trying on the shoes. The refund will be issued less shipping fees, if your purchase includes a free shipping offer, the amount we paid to carrier will be deducted from the refund. If your order included any promotional money off or discount for when you buy specific amount of pair(s) the money off or discount will be deducted from 1st pair being returned. In other words, if you got $50 off when you buy 4 or more pairs, and you need to return only 1, this first pair will get a deduction of the promotional $50.
We reserve the right to refuse returns on shoes that have been scratched, soiled, laundered or altered in any way. We also reserve the right to refuse service to anyone who, in our opinion, makes excessive returns and exchanges. Clearance items may only be exchanged. Items received after the 30-day period or in a condition that is not compliant with our return policy will be shipped back at the customer's expense.
International exchanges are subject to additional shipping charges.
Procedure for Exchanges/Returns:
Send box back with original or copy of receipt and a write a note inside asking for exchange with desire new size, etc. We will ship the exchange for Free (U.S orders only). If Returning, just request it with a note inside. Use the original (or similar) box. All refunds are issued in the original form of payment. Refunds are issued within 2-3 business days of the processing of received box. Please allow sufficient time for the credit to appear on your account statement. Shipping charges are non-refundable. If you want your exchange to arrive faster, you can place a new order in the while you send the first box back to us. If you pay standard shipping for the second order, we will refund $12.95 rebate from item price to help you cover the shipping fee paid. To qualify for this, the second order must be same SKU with a different size.
Please send to:
DIAZ WORLD TRADE GROUP
8566 NW 93rd ST
Miami, FL 33166
Approved returns after 30 days policy:
All returns approved after the 30 days policy, a 50% restocking fee will apply, please read above for general rules when returning a product.